Airport Transfer General Terms and Conditions

Prices for airport transfers shown in tables are intended as a guide. We are a private hire taxi service so all fares are provided in advance of travel.


Taxi bookings between 11pm and 7am will incur an extra charge of up to £10. Multiple addresses will incur a small charge per stop dependant on distance. Certain holiday dates, fares will be increased between time and a half or double the usual fare- Easter Sunday up to double time, Christmas Eve from  6pm through to Boxing Day 0000 up to double time and New Years Eve 6pm to New Years Day 0000 up to double time. Please enquire for your fixed fare for these dates before booking.


Child seats from 9kg to 36kg are free of charge or we can look after your own seats while you are away. 


Meet and greet is included with 40 minutes parking at a majority of airports. Exception is Birmingham and Bristol airports where we will ask you to call once you are ready to be collected. Your driver will then meet you in the Drop off car parks within 10-15 minutes. This is due to the increased cost of parking at these airports, to keep the fares low for you.


For return journeys, we may ask you to complete a short form in the vehicle to provide a written confirmation of your returning times, date and flight numbers. We will also ask for a contact mobile number which we will only use to provide you with your driver and vehicle details. 


When booking your airport transfer, please have your flight times and flight numbers available. Our drivers will monitor your incoming flight in case of delays. If you are aware of a delay of over 1 hour, we strongly suggest calling 01626 444 111 to confirm with us. We allow for delays as much as possible, however in the very rare instance of major delays or diversions, we will endeavour to rebook your transfer but reserve the right to cancel if unable to. We expect to receive the correct date and time of arrival as provided by your airline- please check you have given UK time and date of your arrival. Email confirmations are provided for you to check your booking.


We offer free cancellations up to one week prior to travel. We reserve the right to charge for short notice cancellation. Cancellation between 7 days and 3 days is 50% payable, Cancellation between 3 days and 1 day is 75% payable and Cancellation with less than 24 hours notice will be 100% payable. 


Payments can be made by cash to the driver, or bank transfer. 

Bank payments are payable one week prior to travel.  We regret we no longer accept cheques.


For privacy your personal details are kept in a secure office and only provided to the relevant driver. We do not pass on any details to third parties.

Grafton Travel Airport Transfers
Grafton Travel Airport Transfers